Shipping policy

We are committed to providing fast and reliable shipping to our customers. Please review the following Shipping Policy for information on shipping methods, rates, and delivery times:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-3 business days after payment is received, excluding weekends and holidays.
    • During peak seasons or promotional events, processing times may be slightly longer. We appreciate your patience and understanding.

  2. Shipping Methods:

    • We offer standard shipping for domestic orders within the U.S. and international shipping to select countries.
    • Expedited shipping options may be available for an additional fee at checkout.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method.
    • International shipping rates vary depending on the destination country and shipping method selected.

  4. Estimated Delivery Times:

    • Estimated delivery times are provided during checkout and are based on the selected shipping method and shipping destination.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

  6. Customs and Duties:

    • International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
    • Thiandro Equestrian is not responsible for any additional charges incurred due to customs clearance. It is the responsibility of the customer to pay any applicable customs fees.

  7. Shipping Restrictions:

    • We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas.
    • Some products may be subject to shipping restrictions or regulations based on the shipping destination.

  8. Shipping Disputes:

    • In the event of shipping delays, lost packages, or other shipping-related issues, please contact our customer service team for assistance.
    • We will work with you and the shipping carrier to resolve any issues and ensure the timely delivery of your order.

If you have any questions or concerns about our Shipping Policy, please contact us at hello@thiandroequesrian.com. Thank you for choosing Thiandro Equestrian for your equestrian needs!