Returns & Exchanges

At Thiandro Equestrian, we want you to love your purchase! We understand that finding the perfect fit online isn't always easy, so we offer simple, hassle-free returns and exchanges.

Domestic Returns (U.S. Orders)

We offer FREE returns within 14 days of delivery on eligible U.S. orders.

To qualify, items must be unworn, unwashed, with original tags attached, and free from makeup, pet hair, odors, or other signs of wear.

To initiate a return, email hello@thiandroequestrian.com within 14 days of delivery. We'll provide a prepaid return shipping label. Returns must be shipped within 7 days of receiving your return instructions.

Once your return is received and inspected, we'll issue a refund to your original payment method.

Original shipping charges are non-refundable. If your order qualified for free shipping, no shipping fees will be deducted from your refund.

Exchanges

Need a different size or color? We're happy to help!

We offer one free exchange per eligible U.S. order within 14 days of delivery, including complimentary return shipping.

For any additional exchanges on the same order, the customer is responsible for return shipping costs. Exchanges are subject to product availability, and all items must meet our return condition requirements.

International Returns

International returns are accepted within 14 days of delivery. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

All returned items must meet our original condition requirements. We recommend using a tracked shipping service.

How to Return or Exchange

1. Email hello@thiandroequestrian.com within 14 days of delivery with your order number.

2. We'll provide return instructions and a prepaid label for eligible U.S. returns.

3. Ship your items within 7 days of receiving your instructions.

4. Once received and inspected, we'll process your refund or exchange.

Refunds are typically processed within 5 business days of receiving your return. Please allow additional time for your bank to post the funds.

Final Sale & Non-Returnable Items

Gift cards, items marked Final Sale, and items that have been worn, washed, altered, or show signs of use are not eligible for return or exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at hello@thiandroequestrian.com with your order number and photos if available. We'll make it right at no additional cost to you, as appropriate.

Questions?

We're always happy to help! Reach out to hello@thiandroequestrian.com with any questions.

Thank you for supporting Thiandro Equestrian!