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Frequently Asked Questions

FAQ

How long will it take to receive my order?

Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on the shipping method selected and your location.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the tracking link provided.

What is your return policy?

We offer a hassle-free return policy. Unused and unworn items can be returned within 30 days of delivery for a full refund or exchange. Please see our Return Policy for more details.

Are your products true to size?

We recommend referring to our size chart for accurate measurements and sizing guidance.

Can I buy a gift card?

Yes, we offer electronic gift cards that can be purchased and redeemed on our website. They make the perfect gift for any equestrian enthusiast!

How can I contact customer service?

You can contact our customer service team by emailing hello@thiandroequestrian.com. We are here to assist you with any questions or concerns you may have.

Do you have a physical store?

Currently, we operate exclusively online through our website. This allows us to offer competitive pricing and a wide selection of products to our customers.

Can I carry your brand in my tack shop?

We appreciate your interest in partnering with us to carry our products in your tack shop. However, at this time, we exclusively sell our products direct to consumers through our website.

By selling directly to our customers, we are able to maintain control over the entire production process and distribution chain, ensuring the highest quality products at the most affordable prices. Eliminating the middle man allows us to pass on cost savings directly to our customers, which is at the core of our brand mission.

I am an influencer and/or professional rider. Will you sponsor me?

Thank you for your interest in partnering with Thiandro Equestrian! Please see our Sponsorships page for more information on our sponsored rider program.

How can I stay updated on new products and promotions?

You can sign up for our newsletter to receive updates on new products, exclusive offers, and promotions. You can also follow us on social media for the latest news and updates.